Thank you for choosing CatchAllMail.Shop for your email service needs. We strive to provide exceptional service, but we understand that there may be circumstances where you might need to request a refund or return. Please review our Refund and Returns Policy below for details on our policies and procedures.
1. No Refunds for Processed Orders
Due to the nature of our services, once an order for email accounts or data packs has been processed and the service is being provided, we do not offer refunds. This includes, but is not limited to:
- Email accounts that have been created and activated.
- Data packs that have been allocated and/or partially used.
2. Refund Eligibility
You may be eligible for a refund in the following circumstances:
- Technical Issues: If you encounter technical issues that prevent you from using our service, we will first attempt to resolve the issue. If we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
- Duplicate Orders: If you accidentally place a duplicate order, please contact us immediately for assistance.
- Fraudulent Activity: If your order was placed fraudulently, please contact us immediately for assistance.
3. Requesting a Refund
To request a refund, please contact our customer support team at support@catchallmail.shop within 7 days of your purchase. Please include your order number and a detailed explanation of why you are requesting a refund.
4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- Change of mind or incorrect service selection.
- Email accounts or data packs that have been used, even partially.
- Orders that have been processed and the service is being provided.
5. Returns
As CatchAllMail.Shop offers digital services, there are no physical goods to return. Therefore, we do not accept returns.
6. Policy Changes
CatchAllMail.Shop reserves the right to change or update this Refund and Returns Policy at any time without prior notice. We encourage you to review this policy periodically for any changes.
If you have any questions or concerns about our Refund and Returns Policy, please contact us at support@catchallmail.shop.